Refund policy

Replacements & Refunds

We stand behind every Living Dough starter. If your order arrives damaged, is lost in transit, or is not delivered, or if you have any other issue with your starter, please contact us within 30 days of delivery and we will send a replacement or swap it for a different starter. If your order never arrives, the 30 days count from the expected delivery date. You do not need to return anything.

Living Dough covers the shipping on every approved replacement.

To report an issue, email Joe@LivingDough.com (or call 847-668-1434) with your order number and a short description. A photo helps if the shipment was damaged.

Cash refunds are offered only where required by law or separately approved by Living Dough.